My awareness of this was raised to new levels recently - a check came via registered mail for the refund of the deposit for an electricity account this week. The account was for a person who left Kenya maybe 15 years ago. I would not have thought this unusual except that a similarly long-absent person's deposit arrived the same day.
Amazingly new levels of inefficiency? An account getting lost in the shuffle and rediscovered after many many years? I leave that to you to decide. I guess it's just amazing that a refund came at all!